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Remote Support
Support remote users as if you were thereDeliver instant, personalized support to users around the world. View and take control of desktops or applications, accelerating diagnosis and problem solving. Decrease call times, increase first call resolution, minimize on-site service visits—and maximize customer satisfaction.
Server
Check system, application and security event logs Check free hard disk space Empty recycle bin and delete temporary files Check a raid array/hard drive management systems Apply relevant patches and service packsBackup Systems
Check backup event logs Clean tape drive and heads Update emergency restore disk Truncate unnecessary cataloguesVirus Protection
Check and download all definitions and alerts required Check or Virus Scan logs Check will delete all quarantine files Check fire wall log files Check for Internet browser and program security updatesUninterruptible Power Supply
Test UPS and Check consideration Check battery life